Using WebRTC to Connect with Your Customers for Live Support
Usabili.me is a type of Live Support Application based on WebRTC, targeted to user experience professionals. In this product that our team is actively developing, we have combined PubNub’s realtime networks with TokBox’s video chat capabilities to build an application that allows product researchers to interview live website visitors, share screens, and record those sessions. The Usabili.me product uses the same core technology as a WebRTC based customer support application would, allowing you to build support tools like the Kindle’s “MayDay” customer service application.
Video Chat with your Site Visitors
Do More than just Video Chat
Screen sharing is an important capability to add to your live support application. You can request that your customers share their screen with you so that you see exactly the problem they are having. Or perhaps you want to share your screen with them in order to show them an alternative solution or product.