Building a quality telehealth application is about much more than getting the video to work. It’s about creating a reliable and trustworthy experience between a patient and their healthcare provider. Meeting tools may have the ability to deliver face-to-face video consultations but lack the crucial touch points in a patient’s journey that your users deserve.
In short: There’s more on the line with a healthcare application, so solid user experience (UX) design is critical. Thoughtful UX design in your telehealth application will help build trust between the medical professionals and patients and make for a more successful healthcare visit.
Check out the user experience tips that our COO and resident UX-expert, Mariana Lopez, shared on designing a high-quality telehealth application using Twilio Programmable Video.
- Consider video placement
- Include ways to add guests and transfer calls
- Optimize waiting rooms, paperwork, and pre-call tests
- Enhance mobile layouts
- Examine how to rejoin calls and call failures
Read the full post on the Twilio blog: “5 Video UX Tips for Your Telehealth App”.